Relocation House Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of protecting personally identifiable information.
Personally identifiable information refers to information managed by the Company, such as the customer’s name, email address, physical address, date of birth, and telephone number. The Company is committed to the appropriate handling and protection of personal information in accordance with this policy.
Collection and Use
The Company uses personal information provided by customers within the scope of the purposes of use disclosed at the time of collection.
However, the information may also be used for product development and marketing activities by the Company and its affiliates.
Handling of Personal Information for Event Tickets and Guest Lists
When purchasing tickets for events at R3 Club Lounge (operated by the Company) or registering for the guest list, the Company collects names, email addresses, and telephone numbers. This information is used solely for the following purposes:
1. Admission management (issuance and delivery of admission QR codes)
2. Confirmation of reservation details and communication with customers
3. Responding to inquiries regarding purchases and reservations
Retention Period for Personal Information
Personal information related to events (names, email addresses, telephone numbers, etc.) is automatically anonymized within 13 months after the conclusion of the relevant event; thereafter, it is retained only as statistical data that does not allow for personal identification. Transaction records (such as amounts and quantities, which do not contain personally identifiable information) are retained in accordance with applicable laws and regulations.
Service Providers (Event Ticketing System)
To operate event ticketing and guest lists, the Company processes personal information through the following service providers. The Company ensures appropriate management of these providers in accordance with the “Management of Service Providers” policy.
1. Email distribution: Brevo (Sendinblue SAS)
2. Data backup: Amazon Web Services
3. Server hosting: Vultr (The Constant Company, LLC)
Proper Management
The Company strives to maintain security measures to prevent unauthorized access to, or leakage of, customers’ personal information. Sharing of Personal Information
We will not provide or disclose your personal information to third parties unless we have obtained your consent or in the following cases:
1. Credit card companies and payment system providers
We share personal information related to your order with credit card companies that handle payment processing for the purpose of billing for products.
2. Delivery service providers
We outsource product shipping and cash-on-delivery payment processing to delivery companies. We share personal information with these companies for the purposes of delivery and billing.
Disclosure of Personal Information to Third Parties
As a general rule, we do not disclose the personal information you provide to third parties. However, we may disclose personal information in the following cases:
1. When the user’s consent has been obtained.
2. When it is necessary to cooperate with a national agency, local government, or a party entrusted by them in the execution of duties prescribed by law, and obtaining the user’s consent would risk hindering the execution of said duties.
3. When disclosure or provision is required by other laws or regulations.
4. When necessary for shipping products or providing services.
5. When necessary for payment collection, such as disclosure to payment processing service providers.
6. When necessary to protect our rights.
7. When there are other legitimate reasons.
8. To measure advertising effectiveness, this site may acquire information regarding advertisements clicked prior to visiting the site (such as the click date and the site where the advertisement was displayed) via tools operated by third parties and cross-reference this with order information.
Management of Contractors and Others
We require affiliated companies and payment collection contractors to whom we provide or disclose your personal information (as described in the preceding section) to handle and protect such information appropriately; we prohibit them from disclosing or providing the information to third parties or using it for purposes other than those specified in Section 1.
Stopping the Provision of Information
If you do not wish to receive information regarding products or services offered by us or our affiliated companies, please contact us, and we will cease providing such information. Disclosure, Correction, etc.
If you wish to confirm or correct the content of your personal information, please contact us, and we will respond promptly within a reasonable scope.
Improvements
We comply with laws and regulations regarding the handling of your personal information and will review and improve this policy as appropriate.
Please note in advance that this policy may be changed without prior notice.
Procedures for Correction or Deletion of Personal Information
If you wish to request the disclosure, correction, or deletion of the personal information you have provided, please contact us at the address below. We will respond in accordance with the Act on the Protection of Personal Information.
Changes to and Notification of the Privacy Policy
We may change the content of this “Privacy Policy” without prior notice. As we cannot notify users individually each time a change occurs, please refer to the latest content on this page when using our services.
Personal Information Management
We may create statistical data in a format that does not identify specific individuals based on the personal information provided to us and may utilize such data. We will manage the personal information provided to us responsibly.
Compliance with Laws and Standards; Reviews
We comply with applicable Japanese laws and other standards regarding the personal information we hold, and we will review and strive to improve the content of this policy as appropriate.
Inquiries Regarding This Policy
Please direct any requests or inquiries regarding the handling of your personal information to the following contact point.
This site uses Google Analytics to understand site usage. Google Analytics uses cookies to collect logs that do not contain personally identifiable information. Logs collected through the use of Google Analytics are managed in accordance with Google’s Privacy Policy.
For information about Google Analytics and Google’s Privacy Policy, please visit the following links:
Google Analytics Overview
http://www.google.co.jp/intl/ja/analytics/privacyoverview.html